For the techs a quick note on how the canon print drivers use job accounting. Settings/Registration Value Settings made from the Settings/Registration screen (excluding the above settings) Some Settings/Registration settings are not delivered. TCP/IP is required for the Canon NetSpot Suite Service/Driver Information Assist Service to communicate with the imageRUNNER. Shares and permissions are correct. http://sinistro.org/could-not/could-not-get-device-information-network-printer.html
If I turn off the accounting it works fine so the Windows share is good. Thanks for the suggestion though. It's always worth trying. 0 Ghost Chili OP Robert5205 Apr 30, 2015 at 11:35 UTC Yes, it was worth trying. I would check your drivers and your share permissions to make sure that they are set correctly. I add the printer, go to the properties, device and try to pull the device information and it says "Could not get device information." I thought I needed the DIAS, but great post to read
If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area. Sorry, for legal reasons we cannot broadcast the service that was shown earlier on ITV1 So you might see this message on a ITV +1 channel :- Sorry, for legal reasons Configure a standard IP port (SNMP enabled) and point it at the copier. 3. I suspect it may need changing if you didn't reboot.
You may have to register before you can post: click the register link above to proceed. The printer's share name cannot exceed 12 characters in length. Here is a generic link. Could Not Obtain Restriction Information The Server is running a "Canon Driver Information Assist Service" and I think it's this which lets it work.
This is where we fix the problem, below is a copy of the file contents after the Portset tool has finished creating it; [\\ipp://10.0.0.5\PRINTER01] <-- Windows port name (this also displays Could Not Verify The Department Id And Pin Specified Canon Gaben Wednesday, April 17, 2013 10:44 AM Reply | Quote Answers 1 Sign in to vote Canon technical support couldn't help me. Verify that the server can successfully use the Get Device Status and Job Accounting features from the driver. Send PM 16th June 2010,12:19 PM #3 skell Join Date Mar 2010 Posts 339 Thank Post 59 Thanked 59 Times in 53 Posts Rep Power 24 We had a similar
Verify that the server can successfully use the Get Device Status and Job Accounting features from the driver. Dias Canon Driver Information Assist Service If the Card Reader-C1 is attached to the host machine and is not attached to the client machine, or vice versa, only System Manager Settings are delivered. Canada Posts 222 That is great color_50 but perhaps you could clarify the first part of your reply: Make sure the Canon NetSpot Suite Service (VDC) or the Driver Information Assist This can affect a wide range of Canon printers such as imagePRESS C1, imagePRESS C1+, imageRUNNER C1021i, imageRUNNER C1021iF, iR1018, iR1020, iR1022A, iR1022F, iR1022i, iR1022iF, iR1024A, iR1024F, iR1024i, iR1024iF, iR105Plus, iR2016,
Counter values, however, are not overwritten. http://community.usa.canon.com/t5/Printer-Multifunction-Support/DIAS-quot-Could-not-get-device-information-quot/td-p/112289 Searching Google for “Gateway autoload commands” will get you more information. Canon Dias Download Friday, April 19, 2013 12:42 PM Reply | Quote 1 Sign in to vote Canon technical support couldn't help me. Canon Imagerunner Could Not Get Device Information I do know DIAS is the culprit just not sure why its failing.Windows 2008 R2 ServerWindows 7 x86/x64 ClientsCanon ADV C7260, irC2880, & ir7095Thanks.
Attached Files WinDriverMatrix.pdf (38.9 KB, 54 views) **Knowledge is time consuming, exhausting and costly for a trained Tech.** Reply With Quote 12-21-2011 #8 KL568 View Profile View Forum Posts Private Message Check This Out Reply With Quote Page 1 of 2 12 Last Jump to page: Quick Navigation Canon Top Site Areas Settings Private Messages Subscriptions Who's Online Search Forums Forums Home Forums System Forums Service Manual Requests Business Talk For Sale, Trade, or Wanted The Parts Room Employment Non-Technical Forums Rants, Raves, and Everything Else Arcade Discussion Industry News Test Forum « canon IRC5180 ADF.. Information for mail boxes set with a password in the client machine is not overwritten. Canon Driver Information Assist Service Windows 2008
With good background information, too. The installer was unable to get the properties to register. Page 1 of 2 12 Last Jump to page: Results 1 to 10 of 11 Thread: Canon iR-ADV C5051 - Could not get device information - Windows 2008 R2 Thread Tools Source Advanced Search Forum Technical Forums Copier Technical Discussion Canon Canon iR-ADV C5051 - Could not get device information - Windows 2008 R2 If this is your first visit, be sure to
Thanks!) Edited by DonPick Friday, April 19, 2013 11:59 PM Marked as answer by Boo_MonstersIncMicrosoft contingent staff, Moderator Wednesday, April 24, 2013 6:45 AM Friday, April 19, 2013 11:58 PM Reply Canon Driver Information Assist Service Windows 2008 Download Thursday, April 18, 2013 8:02 AM Reply | Quote 0 Sign in to vote SNMP is disabled both on printer settings at printserver at 'ports' tab (bidirectional support and SNMP settings Your machine is capable of both sending and receiving device information, which can be delivered manually and automatically.
Thanks!) Edited by DonPick Friday, April 19, 2013 11:59 PM Marked as answer by Boo_MonstersIncMicrosoft contingent staff, Moderator Wednesday, April 24, 2013 6:45 AM Friday, April 19, 2013 11:58 PM Reply Remark Preparing for delivery and updating the information after it is received may take several minutes. I think this is going to be fine for now. Canon Driver Information Assist Service Windows 2012 At the client side: Install the very latest driver version, when writing this fix version 8.35 for PCL drivers and version 4.25 for Postscript drivers where available off the Canon support
Has anyone else had similar issues? The print driver on the server is being shared out and various Windows clients are connecting to the share and pulling down the print driver. At the server side: Gateway autoload commands are important, below are the settings used for a Canon IR6870C printer. have a peek here The following format is what worked great for our printers [ipp://10.0.0.5/ipp/PRINTER01] NOTE!!!
Reply With Quote 12-20-2011 #5 mvalpreda View Profile View Forum Posts Private Message Junior Member Join Date May 2011 Location Orange County, CA Posts 3 Post Thanks / Like Thanks (Given) Wednesday, November 27, 2013 3:01 PM Reply | Quote Microsoft is conducting an online survey to understand your opinion of the Technet Web site. I have now set the photocopier in question (an IRC3080I) up as a lcoal printer through a standard TCP/IP port and this allows the users to print successfully, but obviously it Friday, April 19, 2013 7:30 AM Reply | Quote 0 Sign in to vote check with Canon support.
that was our problem at the time.Don (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable. Install the printer on the local machine using the drivers from the server. 5. The B&W I store the pin\code and it prints fine. Don (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
But please be sure to test it thoroughly before using it in a production environment. I don't like to install Canon Apps to all the users - over 100. Send PM 16th June 2010,03:24 PM #10 kearton Join Date May 2007 Location Yorkshire, via NZ ;) Posts 1,182 Thank Post 271 Thanked 229 Times in 168 Posts Rep Power The Print Server requires this service so that the clients can retrieve device information from a shared printer on that server.
I have canon printers as windows shared printers. About Advertising Privacy Terms Help Sitemap × Join millions of IT pros like you Log in to Spiceworks Reset community password Agree to Terms of Service Connect with Or Sign up Do you have any experience about it? I was asked "how much data does a 32KB stream use per hour?" I was not 100% sure so I had a look and found the answer to this, it will
Does these driversare usingtheir ownSNMP settings?