If the client is using a different driver version, manually delete the driver files from the client and then pull the correct driver down from the server. This is more for acquiring the machine accessories when getting the device status in the print driver. Those printers are working from servers, and yes DIAS is not running in services, but on the server under my account everything is working fine, nad if I install the printers Canon U.S.A: Support OP didn't say what model, but the UFR II driver I believe supports most if not all of the Canon photocopiers. have a peek at this web-site
If the hrDeviceStatus.1 entry replys with the value as 3 (from analysis the value 3 is a communication error code but I could be wrong, Canon wouldnt comment on this) as Unzipped it try to locate the folder misc the Canon DIAS installer is there. Are you using the UFR II driver? I make the color prompt for a code, put in the code and it prints fine.
Thanks in advance. All rights reserved. Powered by vBulletin Version 4.2.2 Copyright © 2016 vBulletin Solutions, Inc. Could Not Obtain Restriction Information It does not need to be installed on each of the individual clients. * If the server is also running NetSpot Console and/or NetSpot Device Installer, it may be necessary to
Server Airhockey Table I combined laptop hardware from a HP dv7 with an air hockey table to make this technology fusion. Dias Canon Driver Information Assist Service Next step is to either search Google for “canon portset utility” or contact Canon support and ask for the file via email. You can not post a blank message. If I print from a workstation to the shared printer it errors.
Everybody has Admin rights on their devices, I've tried with the latest driver x86 and X64 without success. The DIAS is bundled on the CD and can be installed with or without a printer, but this alone would not cause you to get the error you see when trying Canon Dias Download Send PM 16th June 2010,02:42 PM #8 kearton Join Date May 2007 Location Yorkshire, via NZ ;) Posts 1,182 Thank Post 271 Thanked 229 Times in 168 Posts Rep Power Canon Imagerunner Could Not Get Device Information DEVICEADDRESS=10.0.120.10 Well thats it, hope this helps.
I do not have any linux or windows computers any longer, and I don't want to buy one just to test the printer, so I can't test. http://sinistro.org/could-not/could-not-get-device-information-printer.html Reply With Quote 12-20-2011 #4 charm5496 View Profile View Forum Posts Private Message Field Supervisor 1,000+ Posts Join Date Apr 2008 Posts 2,339 Post Thanks / Like Thanks (Given) 1 Thanks Tags: Canon USA308,158 FollowersFollow Canon iR-ADV C5045 41.06Review it: (0) Canon iR-ADV C2030i 22.01Review it: (0) Reply Subscribe RELATED TOPICS: Canon iR5055 Canon - Get Device Status is failing Canon Department Reply With Quote 12-20-2011 #5 mvalpreda View Profile View Forum Posts Private Message Junior Member Join Date May 2011 Location Orange County, CA Posts 3 Post Thanks / Like Thanks (Given) Canon Driver Information Assist Service Windows 2008
Unlike VDC, DIASsetup.exe is to be installed on a Print Server only.DIAS can co-exist with printers that are still using VDC. Look for 1 named as "misc", inside will have DIAS.exe. Canon was not able to help and said 10.7.2 works for them. Source I set up a couple instances of the printer using the UFRII XPS Printer Driver v1.10 as well as the Generic PCL6 driver.
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The B&W I store the pin\code and it prints fine. Portset version 1.2 was available at the time. Workstation or on the server? Canon Driver Information Assist Service Windows 2012 Reason: typo error Reply With Quote 12-31-2011 #9 agentopusa View Profile View Forum Posts Private Message Junior Member Join Date Jul 2011 Location Metro Manila Posts 3 Post Thanks / Like
Posted on Feb 2, 2012 4:22 PM View answer in context Q: Could not get printer information Hide Question All replies Helpful answers by iCare, iCare Jan 18, 2012 1:01 PM Here is a generic link. from memory (a little dusty on this now), the canon drivers, when communicating directly from the machine spooling -> printer_device, DIAS isn't needed since bi-di etc can perform the necessary monitor have a peek here I think this is going to be fine for now.
See our new home at SUSE.com Services & Support + Services Overview Help Yourself Knowledgebase Support Forums Documentation Product Support Lifecycle Let Us Help Open Service Request Maintenance and Support Plans To start viewing messages, select the forum that you want to visit from the selection below. They must be carelessly planned. Link http://www.usa.canon.com/opd/control...1&modelid=3638 Last edited by skell; 16th June 2010 at 12:26 PM.
Friday, April 19, 2013 7:30 AM Reply | Quote 0 Sign in to vote check with Canon support. Creating your account only takes a few minutes. This may interfere with the installation. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you.
You may get a better answer to your question by starting a new discussion. They are IR-ADV C2020i and C5045 models. All works as it should from the server. This feature saves the user the need to manually get configuration information from the device in order to use the installed options. 2. Just in time for filing my income tax returns too!!!
If the share name is longer than 12 characters, then shorten the share name to 12 characters or fewer. Canada Posts 222 That is great color_50 but perhaps you could clarify the first part of your reply: Make sure the Canon NetSpot Suite Service (VDC) or the Driver Information Assist I believe I need the Canon Driver Information Assist Service. The driver versions and services are listed below: Driver Netspot Suite Service (VDC) Driver Information Assist Service (DIAS) PCL 5e version 6.11 or earlier version 6.20 or later PCL 6 version
Specify the correct Department ID and PIN I'm going right off Canon... I would check your drivers and your share permissions to make sure that they are set correctly. Top RSS Recent Commentssperrin on Novell Service Desk - Creating custom reports using ZENworks Reporting 5 (ZR5)mcurrie on ZENworks 2017: One Tool To Rule Them Alljesullivan on Dissociate all users from Send PM 16th June 2010,04:46 PM #14 kearton Join Date May 2007 Location Yorkshire, via NZ ;) Posts 1,182 Thank Post 271 Thanked 229 Times in 168 Posts Rep Power